Question 1

How do I buy a piece?

Accepted Answer

Write to us about the piece you are interested in, using the form on its page or by email. We will answer with anything else you need to know and settle the details with you directly. There is no basket on this website and no payment is taken here.

Question 2

How are pieces described?

Accepted Answer

Each listing gives what is known about the piece: the maker, the reference, the metal or movement, the measurements, and its condition. Where something cannot be verified it is left out rather than estimated.

Question 3

Can I see a piece before deciding?

Accepted Answer

Ask, and we will send further photographs in daylight, close images of any wear, and measurements. Seeing a piece in person can be arranged; write to us and we will tell you what is possible.

Question 4

What does pre-owned mean?

Accepted Answer

A pre-owned piece has been worn before. It is sold as a single piece and described as it is, including any marks consistent with its age. If a listing does not show something you would like to see, ask.

Question 5

What size ring should I order?

Accepted Answer

Each ring is listed with the size it is. The size guide explains how to measure at home with a strip of paper and a ruler, and gives UK, US and EU equivalents. If the size you need differs from the one listed, write to us before ordering.

Question 6

How should I look after a watch or a piece of jewellery?

Accepted Answer

The care page covers water resistance, magnets, winding, storing, and cleaning gold, silver and pearls. It is general guidance; always follow the maker's own instructions for a particular watch.

Question 7

Can I change my mind?

Accepted Answer

Where the Consumer Contracts Regulations 2013 apply, you have at least 14 days from delivery to cancel a distance purchase. The terms page sets out how that works and what to do.

Question 8

How do I reach you?

Accepted Answer

By email at info@ecbhluxury.co.uk, by telephone on +44 7878 078740, or on WhatsApp. Whichever you choose, it reaches the same people.