Terms

About these terms

These terms apply to your use of this website and to any purchase agreed with ECBH through it. Please read them before enquiring about a piece.

Using this website

You may use this website for your own personal, non-commercial purposes. The text, photography, brand marks and design on it belong to ECBH or are used with permission, and may not be copied or reproduced without our agreement.

We take care to describe every piece accurately, but we do not warrant that the website is free of errors or always available.

How a purchase is agreed

This website does not take payment and has no checkout. A listing is an invitation to enquire, not an offer to sell.

When you write to us about a piece we will confirm whether it is available, the price, and how it would be sent. A contract is formed when we confirm your order in writing, and not before.

We may decline an order — for example where a piece has already sold, or a price has been shown in error — and if you have already paid in that case we will refund you in full.

Prices

Prices are shown in pounds sterling. The price of a piece is the price confirmed to you in writing when your order is accepted.

Delivery charges, and any duties or taxes that apply to a destination outside the United Kingdom, are confirmed with you before you pay.

Descriptions and pre-owned pieces

We describe every piece as accurately as we can, including the condition of pre-owned pieces and what comes with them. Where something cannot be verified, it is left out of the description rather than estimated.

Colours on a screen may differ slightly from the piece in daylight. Ask us for further photographs before deciding; we would rather send them than have a piece disappoint you.

Cancelling

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, you have at least 14 days from the day you receive a piece to cancel the contract, without giving a reason.

To cancel, write to info@ecbhluxury.co.uk within that period. Please return the piece unworn and in the condition you received it, with any box and papers. We will refund you once the piece is back with us.

Nothing in these terms affects your legal rights if a piece is faulty, not as described, or not fit for purpose.

Our responsibility

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Otherwise, we are not responsible for losses that were not foreseeable when the contract was made.

Law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live elsewhere in the United Kingdom, you may also bring proceedings in your own courts.

Last updated: 2 November 2026.