Privacy

Who we are

ECBH sells watches and jewellery. For the purposes of UK data protection law — the UK GDPR and the Data Protection Act 2018 — ECBH is the controller of the personal information described on this page.

Questions about privacy, or any request about your information, can be sent to info@ecbhluxury.co.uk.

What we collect

When you use a form on this website: your name, email address, telephone number if you give one, and whatever you write in your message. We also record the page the enquiry came from and your browser's user-agent string, which we keep only to investigate misuse of the forms.

When you subscribe to our letters: your email address, and where on the site you subscribed.

When you agree to buy a piece: the delivery address and the details needed to complete and send that order. Payment is arranged with you directly. This website does not take payment, and no card details are entered here or stored by us.

This website sets no analytics, advertising or tracking cookies. See the cookie page for the full position.

Why we use it

To answer your enquiry and to agree and fulfil a purchase, which is the performance of a contract or steps taken at your request before one.

To keep the records we are required to keep, such as for tax, which is a legal obligation.

To keep the website and our forms secure and free from abuse, which is our legitimate interest in running the shop.

To send our letters, where you have asked us to. That is consent, and you can withdraw it at any time using the unsubscribe link in any letter.

Who we share it with

Vercel, which hosts this website and processes requests to it. Supabase, which provides the database where enquiries, subscribers and orders are stored. Resend, which delivers the emails this website sends.

Each of these is a processor acting on our instructions, and each may process information outside the United Kingdom, including in the European Economic Area and the United States. Where they do, transfers rely on UK adequacy regulations or on the International Data Transfer Agreement or Addendum.

We do not sell personal information, and we do not share it for advertising.

How long we keep it

Enquiries are kept while we deal with them and for a reasonable period afterwards, so that we can pick up a conversation you return to.

Records relating to a completed purchase are kept for six years after the end of the financial year in which the purchase was made, as HMRC requires.

Subscriber details are kept until you unsubscribe, after which we keep a record that you have opted out so that we do not write to you again by mistake.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, ask us to restrict or stop using it, ask for it in a portable form, and withdraw consent at any time. Write to info@ecbhluxury.co.uk and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would be glad of the chance to put things right first.

Changes

We will post any change to this page with a new date. Last updated: 2 November 2026.